Telemarketing Law

Telemarketers must follow a number of laws. They cannot simply call you at anytime they want. There are tools that you can use to limit your contact from telemarketers. If telemarketers violate certain laws, you may be able to sue them to not only stop the calls, but to recover money from them.

Caller ID Spoofing

Scammers sometimes spoof their caller ID. They use a false name and phone number for the Caller ID screen. During the call, the scammer describes and urgent scenario and pretends to be someone else in order to get you to take action quickly like providing them with your bank account information. If you give sensitive personal information, they will steal your identity or drain your bank accounts.

Do NOT give out personal information on an incoming call. Hang up and call the customer service phone number printed on your statement, or company’s website. Report caller ID Spoofers to the Federal Communications Commission (FCC) at or call 1-888-225-5322.


Reduce unwanted mail. Contact the Direct Marketing Association (DMA) at and remove your information.


National Do Not Call Registry

You can restrict telemarketing calls permanently by registering your phone number at or by calling 1-888-382-1222. This will stop most of the calls, but not all of them. Calls are still allowed from political organizations, charities, telephone surveyors, and some organizations you have a relationship with. However, telemarketers are NOT allowed to call cell phones.

Pre-recorded sales calls or robocalls are illegal. Companies cannot transmit these messages to consumers who have not agreed, in writing, to accept such messages. Pre-recorded calls may only be made to residential telephone numbers in the following cases:

– Emergency calls needed to ensure your health and safety

– Non-commercial calls

– Calls that do not include any unsolicited advertisements

– Calls by, or on behalf of, tax-exempt nonprofit organizations

– Calls for which you have given prior consent

– Calls from entities with which you have an established business relationship




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