Consumer Purchase Law
Consumer purchases are covered by many laws and statutes designed to protect the safety, quality,and durability of a purchase. Please use the menu bar on the right to navigate to relevant topics of interest or use the search feature at the top of our website to search for particular terms.
Often times consumers can avoid problems and make better buying decisions by following some simple tips:
- Decide exactly what you want to purchase and how much you can afford for that item.
- Do your homework before you buy.
- Ask family, friends, and others you trust for advice.
- Make sure the seller has appropriate licenses.
- Doctors, lawyers, contractors, and other service providers must register with state or local agencies.
- Check out a company’s record with the Better Business Bureau (BBB).
- Get a written copy of any terms, guarantees, warranties, refund, return, and cancellation policies.
- Read and understand any contract or legal document you are required sign, click, or agree to.
- If a salesman offers you extras, make sure you get the in writing.
- Do not buy under pressure or impulse.
- Pay by a credit card so you can dispute a charge if you have a problem.
Victim of drip pricing?
If you have ever planned to make a purchase, only to find out that there are additional fees that were not included in the advertised price, then you could be a victim of drip pricing. Protect yourself by reading policies and terms and asking questions. If you make your purchase with a credit card, you may be able to dispute the extra fees if they are more than what you agreed to with the seller.
If you order something by mail, phone, or online, the Federal Trade Commission (FTC) requires the company to:
- Ship the merchandise within the time promised. If no specific delivery time is stated, then within 30 days of receiving your order.
- Seller must notify you if the shipment cannot be made on time and give you the OPTION of waiting longer or receiving a refund.
- Seller must cancel your order and issue a refund if the new shipping date cannot be met, UNLESS you agree to another delay.
- Seller must refund your money within seven days. If you paid by credit card, then within one billing cycle.